Privacy Policy

Privacy Policy

• Introduction

  Type of website: Construction / Groundworks company

  www.flowbuddy.co.uk (the "Site") is owned and operated by Farino. The data controller can be contacted at:

  • support@flowbuddy.co.uk
• GDPR

  The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

  1. The personal data we will collect;
  2. Use of collected data;
  3. Who has access to the data collected;
  4. The rights of Site users; and
  5. The Site's cookie policy.

  This Privacy Policy applies in addition to the terms and conditions of our Site.

• GDPR

  For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

  We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

• Consent

  1. The conditions set out in this Privacy Policy.

  When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

  You can withdraw your consent by: Emailing support@flowbuddy.co.uk.

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  Legal Basis for Processing

  We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

  We rely on the following legal bases to collect and process the personal data of users in the EU:

  1. Users have provided their consent to the processing of their data for one or more specific purposes;
  2. Processing of user personal data is necessary for us or a third party to pursue a legitimate interest. Our legitimate interest is not overridden by the interests or fundamental rights and freedoms of users. Our legitimate interest(s) are: Ensuring the smooth operation and management of your business activities related to the supply and fabrication of stone worktops. Maintaining effective communication and providing relevant information to customers and potential customers.
     1. Conducting marketing and promotional activities to reach out to the target audience.
     2. By using our Site users agree that they consent to:
     3. Enhancing customer satisfaction by offering personalized services, addressing inquiries, and resolving any issues that may arise.
     4. Analyzing and improving your products and services based on customer feedback and preferences.
     5. Safeguarding the security and integrity of your systems, including protection against fraud and unauthorized access.
     6. Complying with legal requirements and regulations applicable to your business operations.;
  3. Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: If a user doesn't provide their personal data necessary to fulfill a contract, it may impede or prevent the completion of the contractual agreement. As a result, you may be unable to provide the requested products or services to the user. It's important to outline this potential consequence to users so that they understand the necessity of providing the required personal data for fulfilling the contract.; and
  4. Processing of user personal data is necessary for us to comply with a legal obligation. If a user does not provide the the personal data necessary for us to perform a legal obligation the consequences are as follows: If a user doesn't provide their personal data when there is a legal obligation to process it, it may result in non-compliance with our legal requirements. As a responsible business, we are obligated to adhere to specific laws and regulations that govern the processing of personal data.

  Failure to provide the required personal data may lead to legal consequences, penalties, or other enforcement actions. Therefore, it is essential for users to understand their legal obligations and the potential implications of not providing the necessary personal data to ensure compliance with the law.

• Personal Data We Collect

  We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

• Data Collected Automatically

  When you visit and use our Site, we may automatically collect and store the following information:

  1. IP address;
  2. Location;
  3. Hardware and software details;
  4. Clicked links;
  5. Content viewed;
  6. Post Code; and
  7. Recorded Phone Calls.
  8. Age
  9. Gender
  10. Search History.
  11. Data from sites that partner with Google.
  12. Accessibility Preferences
  How Data Is Collected

  1. Enquiry Forms;
  2. Recorded Phone Calls (Not for marketing or statistics)
  3. Google Analytics - Cross Platform Sharing.

  Due to Google Analytics (Google Signals), if you have accepted personalisation of ads, then they may associate your data from your logged in status alongside the traffic data collated.

  This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into your users' cross device behaviours.

  How We Use Personal Dat

  Is this free?

  Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

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  The data we collect automatically is used for the following purposes:

  1. Statistics; and
  2. Marketing (Data from enquiry forms and sample ordering forms).

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  The data we collect when the user performs certain functions may be used for the following purposes:

  1. Communication; and
  2. Marketing.‍
• Who We Share Data With

  We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

  Company	Usage
  Brevo	We use Brevo as hub for all enquiries and orders made online. Submitting any form will add you to our Brevo lists. If you opt-in for the newsletter, you will be added to our newsletter list.Otherwise, you will be added to individual lists that will help us identify those who sent enquiries. Being added to the non-newsletter lists will result in you being automatically contacted by our system but not added to a newsletter.
  Zapier	We use Zapier to fetch data from Typeform and relay it to Brevo. Your personal data that you provide is securely stored on Brevo servers.
  Google	We use Google Analytics for static analytic purposes.
  Domain Management	We use a Web Application for domain management, and the associated domain database is hosted in the USA and/or EU through our service providers, Netlify and Supabase.
  Microsoft	We use Bing Analytics (Clarity) for static analytic purposes.

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  We  share the following user data with third parties:

  1. Links clicked while using the site;
  2. Location of visitor;
  3. Device used by the visitor;
  4. Gender of the visitor;
  5. Age of the visitor; and
  6. Time spent on the website.
  7. Full form data that you have filled in on our website.

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  We share user data with third parties for the following purposes:

  1. Targeted Advertising & Marketing & Follow-ups; and
  2. Statistics.

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  Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

  Other Disclosures

  We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;
  2. If it is required for any legal proceeding;
  3. To prove or protect our legal rights; and
  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

  If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

• How We Protect Your Personal Data

  In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities, along with 2FA authentication where possible.

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  While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

• Internal Data Transfer

  We transfer user personal data to the following countries:

  1. United States of America. Microsoft, Google and Zapier servers are located in the USA.
  2. France: Our marketing provider Brevo has their server located in France.
  3. Belgium: Brevo stores their data in Google Cloud servers in Belgium.

  When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally, along with encryption, passwords, 2FA security.

• Your Rights As A User

  Under the GDPR, you have the following rights:

  1. Right to be informed;
  2. Right of access;
  3. Right to rectification;
  4. Right to erasure;
  5. Right to restrict processing;
  6. Right to data portability; and
  7. Right to object.
• Children

  We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

• How to Access, Modify, Delete, or Challenge the Data Collected

  If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact us here:

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  • suppot@flowbuddy.co.uk

• Cookie Policy

  What are cookies?

  This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

  Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.

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  Types of Cookies we use

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  How do we use cookies?

  As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

  The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

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  Manage cookie preferences

  Cookie Settings

  You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

  In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

  Chrome: https://support.google.com/accounts/answer/32050

  Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

  Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

  Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

  If you are using any other web browser, please visit your browser’s official support documents.

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• Modifications

  This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

• Complaints

  If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue.

  If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office.

• Contact Information

  If you have any questions, concerns or complaints, you can contact our privacy officer

  • support@flowbuddy.co.uk